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VolunteerFD.org
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The importance of wiping your feet
Customer service is an essential part of every business, yet it is often overlooked in Fire and EMS. Maybe it is because we are the only "safety business" in the town we serve. Maybe it is because our customers cannot chose which department serves them. Maybe it is because we think saving lives is doing "enough" for our customers. No matter why we think it is OK not to provide good customer service, we are wrong. Our public deserves great customer service in addition to saving their lives and property.
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The Politics of Training
Your city council needs to understand that it is ultimately responsible for the fire service. This responsibility is both to provide fire service to protect the community and to protect the firefighters themselves. Should a member be injured or a fire not handled appropriately, most likely the city will be named in the lawsuit, as will your department and you as Chief. The first thing to occur in any injury or death of a firefighter is to pull the member's file, including training record, which can be a huge issue.
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The Traditions That Hold Us Back
When I founded VolunteerFD.org nearly seven years ago, I used the premise that most volunteer departments were "100 Years of Tradition, Unimpeded by Progress." Since that time both VolunteerFD.org and volunteer departments have as a whole come a long way into the 21st century. As another year passes, we have an opportunity to look at our traditions and see which ones are holding us back and which we can learn from.
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A Time to be Thankful
Thanksgiving is often the time where we take a moment to count our blessings and be thankful for all that the year has given us. It's also an opportunity for us to look at the positive, especially as we approach the new year and look for things to change. Most of the time, it's easy to only identify the negatives in our departments and ourselves, so it may be hard at first to find what we are thankful for. However, both as a volunteer and as a department, we need to take a moment during this time of year to be thankful to find our center and move forward.
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