Ways to retain your new members
We often spend our time trying to figure out how to recruit new members, without giving enough thought on what to do with them once they actually call. In business words, we spend a lot of time marketing but fail to focus on the sales aspect. We do not work on closing the sale to land and keep new members.
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Fighting fair is fighting smart
Infighting at departments is inevitable, but if we fight our battles fairly, we can keep public safety at the forefront.
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Lessons to learn from LODD benefits battle
A little over a year ago, I posted a story about Florida Firefighter Daniel Woodward, and the challenges his family was having in obtaining the Public Safety Officers' Benefit. After an extensive legal battle, they now have a judgment in their favor. Every department can learn something from this battle. Although reading court documents may not be your version of fun, the decision in the Woodward case versus the Department of Justice provides a unique insight into the pitfalls that can be avoided.
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How your department can embrace diversity
A lot of organizations in fire and EMS talk about embracing diversity but few do it in the manner of a unique program in a Connecticut city. For more than five years, Career Resources, Inc., in Bridgeport has been teaching disenfranchised youth aged 18-21 to become EMS professionals. The program is targeted at youth who have various barriers to learning including low-income level, lack of a high school diploma, single parents, and reading and math deficiencies.
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